Refunds are not acceptable, dresses may be returned for exchange credit only. All returns must be approved. Baccio Couture does not issue refunds, however a damaged dress may be exchanged. All returns must be accompanied by a Return Authorization Number (hereinafter referred to as RA Number). An RA Number can be obtained by sending Baccio couture a RA Request Forms, which can be requested through your sales representative. The form must be completed in its entirety. You can also email to email@example.com Inspect each garment immediately upon receipt, If there are any damaged pieces, you have seven (7) days from the receipt of the item to request an RA number and exchange the item. All exchanges are subject to management’s approval. All exchanges must be of equal value or more. All goods must be returned in the same manner in which you received them. (Original Tags, in plastic wrap, folded, etc…) All goods must be returned in a box labeled with: Your Account Number, Name & Address, and the RA # for the item(s) inside. Include this information inside the box as well. Once an RA Number has been issued, Baccio couture must receive the item within fifteen (7) days of the issue of the RA Number. Each damaged item must be returned with a note detailing the location and type of damage to the garment, so it can be repaired upon our receipt. Please be aware that baccio couture does not send invoices out with Drop Shipments . Baccio couture is not responsible for any lost shipments, and baccio couture will not be responsible for any items returned without an RA Number. Baccio couture is not responsible for any items damaged as a result of improper care, including failure to follow all handling and cleaning instructions. Baccio couture will not accept Items received after 30 days.